We’re excited to launch our comprehensive, user-friendly, and innovative portal that includes the ability to pay your utility bills with a credit or debit card, or directly through your checking or savings bank account.
The same level of security that you have grown to expect from us will not change, and will be consistent in our new portal, which will provide new online payment options and more engaging features that improve your overall payment experience. See FAQs below for more information.
If you have any questions, please contact us at (308) 754-4483
Visit New Payment PortalVisit our secure online payment provider to pay various bills, including Accident Reports, Assessments, Batting Cage Fobs, Cemetery Sales, Consumer Deposits, Curb Grinds, Liquor/Tobacco License, Mobile Food Vendor, Nuisance Fees, Permit Fees, Pet Tags, Pool Passes/Swim Lessons, Recording Fees, Return Fees, Shop Sales and Utility Reconnect Fees.
Pay OnlineCitizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website: https://stpauline.payacp.com/home
Simply visit www.paya.com to learn more about our new vendor!
No, you can use the Guest Pay option to make a payment without logging in: https://stpauline.payacp.com/guestpay
To see all your billing and payment history, you will need to Register, and then Login to your account.
You can Register here: https://stpauline.payacp.com/portal/signup
You can Login here: https://stpauline.payacp.com/portal/login
Yes, there are processing fees that will be assessed. Those fees are: 3.5% of payment amount for credit/debit card transactions and a flat fee of $1.99 per transaction for bank account (ACH) transactions. These fees also apply to any auto-payments that are made.
You can pay your utility bills with a credit/debit card, or through a checking or savings account. We also offer an Autopay or a Text & Pay option that allows you to use your preferred method of payment.
Account balance, bills and payments history, are available as well as the ability to enroll in Autopay or Text & Pay. Portal users can also see their current billing address on file, as well as update their phone number and email address on file.
No – You can pay your bill from anywhere in the world! All you need is a device with access to the internet. From the Citizen Portal Home Page, you can utilize the Guest Pay option, or login to the Portal – where you can also save your payment method for future use!
After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.
We work to ensure you have a variety of payment options available at home or on the go. You can pay online with any browser from a laptop, PC or Phone, take advantage of our Autopay and Text & Pay options.
Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions).
****NOTE: IF YOU ARE CURRENTLY SET UP WITH ACH (AUTOPAY), YOU DO NOT NEED TO MAKE ANY CHANGES AS THAT WILL STAY AS IS.
****IF YOU ARE CURRENTLY GETTING YOUR BILLS E-BILLED, YOU WILL HAVE TO REGISTER AND CHOOSE THAT OPTION TO GET A NOTIFICATION THAT YOUR BILL IS READY TO BE VIEWED.
